Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs are typically completed within 1-2 hours of our technician's arrival. With our 2-hour response guarantee during business hours, most track alignment issues can be resolved the same day you call. Our service vehicles are stocked with common parts and tools needed for track adjustments, so we rarely need to reschedule for parts.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment occurs for several reasons: impact damage, loose mounting brackets, worn rollers creating uneven pressure, temperature fluctuations, foundation settling, or improper installation. Regular maintenance helps identify alignment issues before they become serious problems.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes, we offer several financing options: 0% interest for 12 months on qualified purchases over $1,500, extended payment plans up to 60 months, same-as-cash options, and special financing for homeowners with less-than-perfect credit. We also offer a 10% senior discount on all services.

Question 4

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all parts installed by our technicians (springs, cables, rollers, hinges, hardware), labor costs for warranty repairs, opener components when we install the opener, and weather seals. The warranty is transferable if you sell your home.

Question 5

How much does a new garage door cost?

Accepted Answer

Prices vary by size, style, and insulation: Basic non-insulated steel ($800-1,200), mid-range insulated R-12 ($1,200-1,800), premium insulated R-16+ ($1,800-2,500), carriage house style ($2,000-4,000+), custom wood ($4,000-8,000+). We provide free in-home estimates.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our factory-trained technicians service all major brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, Overhead Door, and more. For openers: LiftMaster, Chamberlain, Genie, Craftsman. We stock common replacement parts for most brands.

Question 7

What are signs my garage door springs need replacement?

Accepted Answer

Watch for: door feels heavy when lifting, visible gap in torsion spring, door opens only a few inches, loud bang from garage, door closes too quickly, loose/frayed cables, crooked operation. Springs typically last 10,000-15,000 cycles (7-12 years). Never attempt DIY spring repair.

Question 8

How long does a garage door installation take?

Accepted Answer

A typical installation takes 3-5 hours including removal of old door, new track/hardware installation, door section installation, opener connection, spring adjustment, remote programming, safety testing, and final adjustments. Complex installations may take 6-8 hours.

Question 9

Are your technicians licensed and insured?

Accepted Answer

Yes, Garage Door Robertsville is fully licensed, bonded, and insured. All technicians undergo background checks, drug screening, and ongoing training. We're proud members of the International Door Association (IDA).

Question 10

What's the difference between chain, belt, and screw drive openers?

Accepted Answer

Chain Drive: Most affordable, reliable but noisiest—best for detached garages. Belt Drive: Quietest, rubber belt, minimal maintenance—ideal near living spaces. Screw Drive: Moderate noise, fewer parts, less maintenance. Direct Drive: Extremely quiet, motor moves along track—premium choice.

Question 11

Do you offer emergency service on weekends and holidays?

Accepted Answer

Yes, we offer 24/7 emergency service including weekends and holidays for stuck-open doors, stuck-closed doors, broken springs, off-track doors, and break-in damage. No after-hours surcharge on most services.

Question 12

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance including lubrication, spring tension adjustment, track alignment, hardware tightening, safety testing, cable/roller inspection, and weather seal evaluation. Between services: monthly test safety features, quarterly lubricate, and inspect visually.

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